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Last Updated: May 2026

Thank you for shopping with Glow Gratitude. We are committed to getting your beauty products delivered safely and efficiently.

1. Processing Time

Orders are typically processed within 1–5 business days after payment is confirmed.

Processing times may be longer during holidays, sales, product launches, or high-order volume periods.

2. Shipping Times

Estimated shipping times vary depending on your location and shipping method selected at checkout.

Typical delivery estimates:

• Canada: 3–10 business days

• United States: 5–12 business days

• International: 7–21 business days

Please note that shipping times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping option.

Free shipping promotions may be offered occasionally and are subject to change without notice.

4. Order Tracking

Once your order has shipped, you may receive a tracking number by email if tracking is available for your shipment.

Please allow time for tracking information to update after shipment.

5. Delayed or Lost Packages

Glow Gratitude is not responsible for delays caused by:

• Postal carriers

• Customs processing

• Weather conditions

• Incorrect shipping information

• Carrier service interruptions

If your package appears lost, please contact the shipping carrier first. You may also contact us for assistance.

6. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

Glow Gratitude is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We will review the issue and work toward a resolution.

8. International Orders

International customers may be responsible for customs fees, import duties, taxes, or other charges required by their country.

Glow Gratitude is not responsible for these additional fees.

9. Contact Us

If you have questions about shipping or your order, please contact us through our website contact page or customer support email.