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Last Updated: May 2026

At Glow Gratitude, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.

1. Returns & Exchanges

Due to hygiene and safety reasons, certain items may be non-returnable, including:

• Opened or used makeup products

• Opened skincare products

• Wigs that have been worn, styled, altered, or damaged

• Beauty tools and personal care items

We reserve the right to refuse returns that do not meet our policy requirements.

2. Eligible Refunds

Refunds or replacements may be approved if:

• You received the wrong item

• Your item arrived damaged

• Your order was incomplete

• The product has a verified defect

To request a refund or replacement, please contact us within 7 days of delivery.

3. Return Conditions

To qualify for a return:

• Items must be unused and in original packaging

• Products must not show signs of wear, use, tampering, or damage caused by the customer

• Proof of purchase or order confirmation is required

4. Non-Refundable Items

The following items are generally non-refundable:

• Sale or clearance items

• Gift cards

• Used beauty products

• Customized or special-order items

5. Refund Process

If your refund request is approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

• Shipping costs are generally non-refundable unless the error was caused by us

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us with:

• Your order number

• Photos of the item(s)

• Photos of the packaging

• A brief description of the issue

We will review your request and work to resolve the issue as quickly as possible.

7. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled.

8. Contact Us

If you have questions regarding refunds, returns, or exchanges, please contact us through our website contact page or customer support email.